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Terms of use

The terms for ordering fruit, vegetables and other products through the MEVASTAN app. By signing up in the app you accept them.

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Places marked in square brackets will be filled in with the company’s details.

1. General

  1. These terms govern the relationship between [to be filled: legal name] (tax ID [to be filled: tax ID (STIR)], address: [to be filled: registered address], “MEVASTAN” below) and the person using the MEVASTAN mobile app (“Customer” below).
  2. Signing up in the app with a phone number means you fully accept these terms and the Privacy policy. If you do not agree, do not use the app.
  3. Where a separate written contract has been signed with a business customer, it takes precedence over these terms.
  4. The app is intended for people aged 18 and over. People under 18 use it with the consent of a parent or legal guardian.

2. Definitions

  • App — the MEVASTAN mobile app for Android and iOS.
  • Customer — an individual who has signed up in the app with a phone number.
  • Business customer — a customer whose “For business” request MEVASTAN has approved (a restaurant, café, shop, hotel or other organisation).
  • Order — a list of products the customer has confirmed in the app, with the delivery method, time and payment method.
  • Actual weight — the real quantity of a product, weighed and entered when the order is packed.

3. Account

  1. Sign-up and sign-in use a confirmation code sent by SMS to your phone number. One account per phone number.
  2. The customer is responsible for the security of their phone and account. If you find someone else is using your account, tell us immediately.
  3. The customer must give accurate information about themselves (name, address).
  4. MEVASTAN may block an account for serious or repeated breaches of these terms (for example, deliberately false orders, abusive behaviour towards a courier, refusal to pay).
  5. You can delete your account at any time under Profile in the app; an open order, debt or overpayment must be settled first, and a blocked account is deleted through support — see Delete account.

4. Products and prices

  1. Prices are in so‘m per unit (kg, piece or pack) and may change daily.
  2. The price of the products in an order is fixed at the time the order is placed.
  3. Product photos are for illustration; the colour, shape and size of natural produce may differ.
  4. Sold-out products are marked as such and cannot be ordered.
  5. Sale prices and promo codes apply for the period and on the conditions shown in the app and only to regular customers. One promo code per order.

5. Placing an order

  1. The customer adds products to the cart, chooses delivery or pickup from the store, the address and time and the payment method, and confirms the order.
  2. An order is accepted once MEVASTAN confirms it; you receive a notification.
  3. MEVASTAN may refuse an order or part of it if a product has run out, the address is outside the service area or for another valid reason. The customer is told and any amount paid is refunded.

6. Actual weight and the final total

  1. Fruit and vegetables are sold by weight, so the actual weight may differ slightly from the amount ordered.
  2. When the order is packed, the actual weight of each item is entered and the final total is calculated from that weight and the price in the order.
  3. The customer is notified of the final total. A percentage promo code discount is recalculated on the final total.

7. Delivery and pickup

  1. Delivery currently covers the city of Guliston.
  2. The customer chooses “As soon as possible” or one of the time slots shown in the app. MEVASTAN aims to deliver in that time; if weather, traffic or other circumstances cause a delay, the customer is told.
  3. The delivery fee and the free delivery threshold are shown at checkout. Whether an order qualifies for free delivery is decided at checkout.
  4. For pickup, the customer collects the order from the MEVASTAN store shown in the app after being notified that it is ready; no delivery fee is charged.
  5. The customer or their representative must receive the order at the given address and time. If the order cannot be handed over, MEVASTAN contacts the customer and tells them what happens next.

8. Payment

  1. Payment methods:
    • cash or card to the courier (for pickup, in the store) — the final total is paid on receipt;
    • online — once the order is packed and the final total is known, with the “Pay” button in the app on the Multicard payment page (Payme, Click, Uzum, Uzcard, Humo, Visa, Mastercard).
  2. If the online payment has not been made by the time the courier arrives, the order is paid to the courier in cash or by card.
  3. Card details are entered only on the Multicard page; MEVASTAN neither receives nor stores the full card number, expiry date or CVV. The fiscal receipt is issued by the payment provider.

9. Cancellation, replacement and refunds

  1. While an order is “Received”, the customer can cancel it in the app. At later stages, contact MEVASTAN to cancel (Support centre).
  2. If an order paid online is cancelled, the money is returned through Multicard to the card used. How long it takes to arrive depends on the bank.
  3. Check the products when you receive them. Report poor-quality, spoiled or wrong products to the courier or to support as soon as possible, with a photo if you can. The request is reviewed and you are told the outcome.
  4. Returns and exchanges follow the consumer protection legislation of the Republic of Uzbekistan.

10. Business customers

  1. The customer sends a request under Profile › “For business” with the company name, tax ID, phone and address. MEVASTAN reviews it and approves it or declines it with a reason.
  2. Business customers see business prices in the catalogue (the regular price where no business price is set). Sale prices and promo codes do not apply to business customers.
  3. Per-product minimum quantities and a minimum order amount may apply to business customers; they are shown in the app.
  4. Payment methods:
    • cash — to the courier on delivery;
    • bank transfer — the customer transfers the money to the details shown in the app and uploads a proof of payment (receipt or PDF); the order is fulfilled after MEVASTAN’s accounting team confirms it;
    • on credit — only for customers MEVASTAN has allowed it; the amount is paid within the agreed period from the delivery date.
  5. If an order prepaid by transfer has a higher final total by actual weight, the difference is recorded as debt; if lower, the overpayment is credited to the next order.
  6. An invoice is issued for every delivered order. Debt, payment history, the contract and documents are shown in the app’s Account section.

11. Customer obligations

The customer must not:

  • place deliberately false orders or sign up in someone else’s name;
  • interfere with the app, website or servers or try to break into them;
  • use the app for unlawful purposes.

12. Liability

  1. MEVASTAN is liable for product quality and for fulfilling orders on these terms as provided by law.
  2. MEVASTAN takes steps to keep the app running, but there may be temporary interruptions because of maintenance, connection failures or failures of third-party services (SMS, payment provider, mobile operators).
  3. Neither party is liable for failing to meet obligations because of force majeure.

13. Intellectual property

The app, website, the MEVASTAN name, design, texts and images belong to MEVASTAN or the respective rights holders. Copying or commercial use without permission is prohibited.

14. Disputes

Disputes are settled by negotiation. If no agreement is reached, the dispute is heard in court under the law of the Republic of Uzbekistan.

15. Changes to these terms

MEVASTAN may change these terms. A new version takes effect on the day it is published on this page; significant changes are announced in the app. Continuing to use the app after a change means you accept the new version.

16. Contact

  • [to be filled: legal name], tax ID [to be filled: tax ID (STIR)]
  • Address: [to be filled: registered address]
  • Phone: [to be filled: phone number]
  • Email: [email protected]