Delete your account

Places marked in square brackets will be filled in with the company’s details.

1. In the app

Open the MEVASTAN app and go to Profile.
Tap Delete account and read what will be deleted.
Enter the confirmation code sent to your phone by SMS.

The account is deleted at once and you are signed out on every device.

2. When deletion is not possible

Situation	What to do
An order has not been delivered or cancelled yet	Try again once it is delivered or cancelled
A business customer still owes a debt	Try again once the debt is paid
A business customer has an unused overpayment	Contact support for a refund
The account is blocked	Contact support

3. If you cannot get into the app — by request

If you have removed the app or cannot sign in to it:

Email [email protected] with the subject “Delete account”, or message us on Telegram: [to be filled: Telegram link].
Include the phone number your account is registered with and your name.
To confirm it is you, we may call that number.

Within 30 days of confirming the request, the account is deleted exactly as in the app (the limits in section 2 apply here too). We tell you the result through the channel you used, email or Telegram.

4. What is deleted

your name and phone number;
saved addresses and map points;
favourites, cart and order templates;
your language setting;
every sign-in session and notification token;
a “For business” request that has not been reviewed yet.

5. What is kept, and for how long

Records the law requires us to keep are retained after the account is deleted:

Data	Why	Period
An individual customer’s orders: date, products, amount, payment method — without name, phone, address or comment	Accounting and tax law	At least 5 years after the reporting year
A business customer’s orders (with the delivery address, for invoices), business profile and company details, contracts, documents, debt and payment history	Accounting and tax law	At least 5 years after the reporting year
Backups	Ability to restore data	Up to 14 days, then overwritten automatically

6. Delete data without deleting the account

You can delete addresses, favourites and templates in the app at any time.
To delete or correct other specific data, email [email protected].

7. Signing up again

A deleted account cannot be restored. You can sign up again later with the same phone number: a new account is created and none of the old data (order history, addresses, favourites) carries over.