Support centre
Questions about an order, a payment or the app? Get in touch.
Contact us
- Call us[to be filled: phone number]
- Message us on Telegram[to be filled: Telegram link]
- Email[email protected]
- Support hours[to be filled: support hours]
What to include
- the order number, for example MV-000123;
- the phone number your account is registered with;
- a short description of the problem and a screenshot if useful.
App operator
[to be filled: legal name]
[to be filled: registered address]
Personal data requests: [email protected]
Topics
Orders and delivery
Order status is under “Orders” in the app. For a delay or a change of address, call us.
Payments and refunds
If an order paid online is cancelled, the money goes back to the paying card through Multicard.
Business customers
Questions about transfers, debt, invoices and reconciliation acts — please email us.
Account and data
Your data and how to see, correct or delete it — see the privacy policy and the account deletion page.
Frequently asked questions
Where do you deliver?
Across the city of Guliston for now.
How can I pay?
Cash or card to the courier, or online in the app: Payme, Click, Uzum, Uzcard, Humo, Visa, Mastercard. Online payment is requested once the order is packed and the final total is known.
Why can the final total change?
Fruit and vegetables are sold by weight. The actual weight is entered when the order is packed, the total is recalculated and you get a notification.
How much is delivery?
The delivery fee is shown in the cart. Orders above a set amount are delivered free; pickup from the store has no delivery fee.
Can I cancel an order?
Yes, in the app, while it is “Received”. Once the order is confirmed, contact us to cancel it.
How do I become a business customer?
In the app, send a request under Profile › “For business”: company name, tax ID, phone and address. Once approved, the business sections open.
How do I delete my account?
In the app: Profile › “Delete account”, confirmed with an SMS code. If you cannot get into the app, write to us. What is deleted and what the law requires us to keep is on a separate page. Delete account